Department: Service and Support
Reports to: Client Services Manager
7 Medical Systems™, LLC is a leading, nation-wide provider of on-demand software, technology and IT services to the healthcare industry. The Minneapolis-based company delivers a unique blend of hands-on clinical and technical expertise to enable healthcare organizations that do not have the capital, time, technical know-how or wherewithal to deploy cost-effective, productivity-enhancing technology services for critical business applications. For more information, visit http://www.7medical.com.
Description:
- Handle customer support calls from users of web-based, clinical applications, (users include doctors, nurses, administrators, and customer technologists)
- Level one desktop and network support
- Communicate, triage, document user issues and resolve customer concerns
- Train clients as needed
- Run reports summarizing support activities
- Answer technical support lines during non-business hours as scheduled
Experience:
- Experience configuring and troubleshooting web-based applications
- Thorough understanding of Internet Explorer (version 6.5 and higher), Microsoft Windows 2000 and XP, and Microsoft Office applications
- Help desk triage
- Experience working in a Medical environment a plus
Job Requirements:
- Minimum one year of experience handling technical support inquiries for external customers, help desk support, and /or tier 1, tier 2 support levels
- Technical aptitude and the ability to learn quickly and manage multiple priorities in a fast-paced environment
- Passion about putting the highest degree of customer satisfaction first
- Superior problem solving skills and a unique combination of customer service, communication and technical abilities
- Excellent communication skills, a positive phone presence, writing skills that clearly and effectively communicate with others
- Excellent teamwork skills
- Ability to make determinations quickly and work well under pressure
- Organizational and record-keeping skills
- Quickly achieves required levels of performance on customer service quality, call quantity, knowledge, case handling effectiveness, time management, procedure adherence, and attendance
To respond to this opportunity, please email jobs@7medical.com.
